Wednesday, December 10, 2008


Computer TapeDear Sir or Madam,

We are writing to let you know that computer tapes containing some of your personal information were lost while being transported to an off-site storage facility by our archive services vendor. While we have no reason to believe that this information has been accessed or used inappropriately, we deeply regret that this incident occurred and we wanted to explain the precautionary steps we have taken to help protect you. ...

Protecting the confidentiality of this information - and all of our clients' information - has long been a top priority at The Bank of New York Mellon. However, in late February 2008, our archive services vendor notified us that they could not account for one of several boxes of data backup tapes being transported to an off-site storage facility. The missing tapes held certain personal information, such as your name, address, Social Security number and/or shareowner account information. ...

Sincerely, Investor Care Response Team

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